Privacy Policy

1. Who We Are

HW2 Technologies Inc. (“HW2”, “we”, “us”, or “our”) is a Canadian AI systems integration consultancy based in Winnipeg, Manitoba. We provide full-service AI implementation and business systematization services to professional services firms across Canada.

For privacy inquiries, contact our Privacy Officer at d.esch@clearhome.ca.

2. Information We Collect

We collect personal information only as necessary to provide our services and respond to your inquiries. This may include:

• Contact information: name, email address, phone number, and company name submitted through our contact form.
• Communication records: the content of messages you send us and our responses.
• Technical information: basic server logs (IP address, browser type, pages visited) collected automatically when you use our website.

We do not collect sensitive personal information (such as health, financial, or government ID data) through this website.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and provide the services you request.
• Schedule and conduct consultations.
• Send you information about our services that you have requested.
• Comply with legal obligations.
• Maintain and improve our website.

We will not use your personal information for purposes other than those for which it was collected without your consent, unless required or permitted by law.

4. Consent

By submitting our contact form, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide certain services to you.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: third-party services used to operate our website or deliver our services (such as our contact form processor), who are contractually obligated to protect your information.
• Legal requirements: if required by law, court order, or governmental authority.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of our assets, with notice provided to you.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 2 years to support ongoing business relationships. Server logs are retained for up to 90 days for security and operational purposes. Upon written request, we will delete your personal information subject to any legal retention requirements.

7. Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and our commitment to self-hosted, on-premise infrastructure where applicable. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access: request access to the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Withdrawal of consent: withdraw your consent to our collection or use of your information.
• Complaint: file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, contact our Privacy Officer at d.esch@clearhome.ca. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website following changes constitutes your acceptance of the revised policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer: